Japan's Leading 24/7
Telemedicine Service
Telemedicine Service
Quality care, anywhere in Japan.
22 Languages with Medical Interpreters
Immediate Availability0-5mins
4.2 out of 5 stars
Service Satisfaction Survey: April 2025 – March 2026
4.2 out of 5 stars
Service Satisfaction Survey: April 2025 – March 2026
Fully Covered for Your Travel Insurance*
＊Subject to your insurance policy terms. Please verify with your provider for eligibility.
See a doctor nowProviding consults for
Keep your receipt for insurance.
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About HOTEL de
DOCTOR 24:
Your Doctor in Japan
How it Works
1
Secure Your Doctor
(Payment)
Complete your payment to instantly secure an available specialist from our network of over 3,000 doctors.
2
Medical Interview
Fill out the interview on your phone while you wait. Our team will review it instantly to prepare for your session.
3
Face-to-Face Consultation
Consult via video with a 22-language interpreter. Get your prescription and insurance documents immediately.
About HOTEL de
DOCTOR 24:
How it Works
Keep your receipt for insurance.
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Pricing
￥55,000 JPY
It costs ￥55,000 JPY per use
This fee includes the consultation fee, medical interpretation, medical statement, medical certificate, and prescription* issuance fee.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
Keep your receipt for insurance.
See a doctor now
Is it expensive?
You can get the documents for your travelinsurance!
You can get the documents for your travelinsurance!
Why
「HOTEL de DOCTOR 24」
Japan's No. 1 network
with over 3,000
registered doctors.* * According to our survey.
with over 3,000
registered doctors.* * According to our survey.
Trusted by Travelers from 43+ Countries Worldwide
| HOTEL de DOCTOR 24 | Standard Telemedicine | Local Clinics | |
|---|---|---|---|
| Availability | 24/7 | No night service |
Closed on weekends, holidays & nights |
| Language Support |
Medical interpreters in 22 languages |
Machine translation | Not available |
| Location | Guest room | Guest room | Must visit the clinic |
| Waiting Time |
Minimum 30 mins Guaranteed Appointments |
No immediate booking Limited capacity |
2-4 hours Very long waiting time |
| GP / Doctors |
3,000 doctors on standby |
Only a few doctors |
No general practitioner (GP) service |
| Cost | ¥55,000 |
Over ¥50,000 |
Approx. ¥100,000 |
Service Content
01
Doctor's examination Nurse's support
Our staff includes English-speaking doctors.
02
Medical Interpretation
Medical interpretation is available in 22 languages.
English / Chinese / Korean / Spanish / Portuguese / Vietnamese / Myanmar / Thai / Tagalog / Nepali / Indonesian / Malay / Urdu / Russian / French / German / Italian / Khmer / Mongolian / Sinhalese / Hindi / Bengali
English / Chinese / Korean / Spanish / Portuguese / Vietnamese / Myanmar / Thai / Tagalog / Nepali / Indonesian / Malay / Urdu / Russian / French / German / Italian / Khmer / Mongolian / Sinhalese / Hindi / Bengali
03
Prescription of medicines
Nearby Pharmacies: Same-day pickup available.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
04
Insurance application documents issuance
（Insurance Claims,Change Flight,Sick Leave）
*We do not provide "Fit to Fly" certificates.
*We do not provide "Fit to Fly" certificates.
Keep your receipt for insurance.
See a doctor now
Frequently Asked
Telehealth Questions
The basic fee is ￥55,000 JPY per use. This fee includes the system usage fee, doctor's consultation fee, nurse's support fee, multilingual interpretation fee, and the cost of issuing prescriptions and medical certificates.
"We accept all major credit cards and various mobile wallets. Credit/Debit Cards: Visa, Mastercard, JCB, American Express, Diners Club, Discover, and UnionPay.
Mobile Wallets: Apple Pay, Google Pay, Alipay, and WeChat Pay."
Mobile Wallets: Apple Pay, Google Pay, Alipay, and WeChat Pay."
"To ensure a smooth session, please have the following ready: Your Passport
A Smartphone or PC "
A Smartphone or PC "
"For your privacy and clear communication, we require: A Private Room: Please stay in your hotel room or a quiet, private space.
Stable Wi-Fi: A stable internet connection is essential for a clear video consultation."
Stable Wi-Fi: A stable internet connection is essential for a clear video consultation."
"An itemized medical bill required for an insurance claim will be issued after the consultation.
While overseas travel insurance may cover medical treatment and medication costs, we ask that you please contact your insurance provider directly for inquiries."
While overseas travel insurance may cover medical treatment and medication costs, we ask that you please contact your insurance provider directly for inquiries."
The service fee for "HOTEL de DOCTOR 24" does not include the cost of medication.
Customers are required to pay for their prescriptions at the pharmacy themselves.
Customers are required to pay for their prescriptions at the pharmacy themselves.
Medical interpretation is available in 22 languages. English / Chinese / Korean / Spanish / Portuguese / Vietnamese / Myanmar / Thai / Tagalog / Nepali / Indonesian / Malay / Urdu / Russian / French / German / Italian / Khmer / Mongolian / Sinhalese / Hindi / Bengali
The service is available for those aged 6 and older.
If you cancel the service after payment for reasons of your own, a cancellation fee equivalent to the full usage fee will be charged.
Keep your receipt for insurance.
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NEWS
- 2026.2.4 Our press release targeting American travelers was featured on AP News.
- 2026.2.4 Japan's Leading Tourist Telehealth Service Releases New Health Guide for U.S. Travelers
- 2026.2.3 Our press release targeting Australian travellers was featured on AP News.
- 2026.2.3 HOTEL de DOCTOR 24 Releases Free Health Guide for Australian Travellers to Japan
- 2025.11.13 Travelers from Singapore Can Now Access 24/7 Multilingual Online Doctor Consultations in Japan
- 2025.8.27 It was introduced on 「Travel Voice」, a news site specializing in the Japanese tourism industry.
- 2025.7.13 It was introduced on 「The Japan Times」, the oldest English-language newspaper in Japan.
- 2025.7.4 It was introduced on 「Japaholic」, a Japanese travel media outlet for Taiwanese and Hong Kong tourists.
- 2025.7.25 It was introduced on 「Nagoya Prince Hotel Sky Tower」.
- 2025.7.1 「KYODO NEWS PRWIRE」M3 Career Releases 24/7 Medically Interpreted Online Consultation Service "HOTEL de DOCTOR 24"
- 2025.6.24 日本的入境觀光媒體「tsunagu Japan」刊登了介紹文章
- 2025.6.24 It was introduced on 「tsunagu Japan」, a Japanese tourism media outlet for inbound visitors.
- 2025.6.9 It was introduced on 「樂吃購！日本」, a Japanese travel media outlet for Taiwanese and Hong Kong tourists.
- 2025.6.3 It was introduced on 「Medium」, an American online publishing platform.
- 2025.4.8 It was introduced on 「Hotel GrandBach Tokyo Ginza's website」.
- 2025.3.24 它在台湾旅游平台「Funliday 旅游攻略懒人包」上被介绍了
- 2025.1.10 It was introduced on 「Travel Voice」, a news site specializing in the Japanese tourism industry.
Keep your receipt for insurance.
See a doctor now
We provide all the necessary documents for your overseas travel insurance claim.