Japan's Leading 24/7
Telemedicine Service
Quality care, anywhere in Japan.
22 Languages with Medical Interpreters

HOTEL de DOCTOR 24 is Japan's leading 24/7 online doctor service, providing instant medical consultations and prescriptions for international travelers in Japan.

Providing consults for

Most Common Travel Illnesses in Japan

Cold, Flu & Upper Respiratory Infection (URI)
Sore Throat & Hoarseness
Runny, Stuffy, or Blocked Nose
UTI (Urinary Tract Infection)
Painful urination / Burning sensation
Frequent or urgent need to urinate

Other Frequently Treated Symptoms

Stomach Flu & Food Poisoning
Bronchitis
Sore throat
Skin itching
Sinus Infection
Ear Infection
Yeast infection
Pink Eye

Comprehensive Support for Any Symptoms

1. Cold & Flu Symptoms
  • Upper Respiratory Infection (URI)
  • Bronchitis
  • Tonsillitis
  • Influenza (Flu)*Antiviral medication cannot be prescribed unless a positive result is confirmed with a test kit approved in Japan. (Note: "Research Use Only" kits are not accepted.)
  • Pharyngitis / Strep Throat
  • Sinus Infection / Sinusitis
  • Headaches / Migraines
2. Stomachache & UTI
  • Stomach Flu / Gastroenteritis
  • Enteritis
  • Gastritis
  • Severe Constipation
  • UTI (Urinary Tract Infection)
3. Eye, Ear & Nose Symptoms
  • Pink Eye / Conjunctivitis
  • Stye / Hordeolum
4. Skin Rashes & Allergies & Pain
  • Hives / Urticaria
  • Allergic Reactions
  • Herpes Simplex / Cold Sores
  • Shingles / Herpes Zoster
  • Dermatitis
  • Skin Rashes
  • Severe Acne
5. Travel Health
  • Migraine
  • Lower Back Pain / Lumbago
  • Insomnia / Severe Jet Lag※Only telemedicine-approved medications can be prescribed.
  • Vertigo / Dizziness

※In some cases, prescriptions cannot be issued, or an in-person visit may be required.

Keep your receipt for insurance.
See a doctor now

Top Reasons Rated by Our Patients

4.2 out of 5 stars

Service Satisfaction Survey: April 2025 – March 2026

Available 24/7
Instant video consults with high-quality licensed doctors, anytime.
Pick Up Medicine Nearby
Get your prescription issued online and pick up medicine nearby.
22 Languages Supported
An intuitive, easy-to-use UI with zero language barriers.

Based on our patient satisfaction survey

About HOTEL de
DOCTOR 24:
Your Doctor in Japan

Pricing

￥55,000 JPY
It costs ￥55,000 JPY per use
This fee includes the consultation fee, medical interpretation, medical statement, medical certificate, and prescription* issuance fee.

*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
Keep your receipt for insurance.
See a doctor now
Is it expensive?
You can get the documents for your travelinsurance!

Fully Covered for Your Travel Insurance*

*Subject to your insurance policy terms. Please verify with your provider for eligibility.

See a doctor now

How it Works

1

Secure Your Doctor
(Payment)

Complete your payment to instantly secure an available specialist from our network of over 3,000 doctors.

2

Medical Interview

Fill out the interview on your phone while you wait. Our team will review it instantly to prepare for your session.

3

Face-to-Face Consultation

Consult via video with a 22-language interpreter. Get your prescription and insurance documents immediately.

About HOTEL de
DOCTOR 24:
How it Works

Keep your receipt for insurance.
See a doctor now

Why
「HOTEL de DOCTOR 24」

Japan's No. 1 network
with over 3,000
registered doctors.* * According to our survey.
Trusted by Travelers from 43+ Countries Worldwide
HOTEL de DOCTOR 24 Standard Telemedicine Local Clinics
Availability 24/7 No night service Closed on weekends,
holidays & nights
Language Support Medical interpreters
in 22 languages 		Machine translation Not available
Location Guest room Guest room Must visit the clinic
Waiting Time Minimum 30 mins
Guaranteed Appointments 		No immediate booking
Limited capacity 		2-4 hours
Very long waiting time
GP / Doctors 3,000 doctors
on standby 		Only a few doctors No general
practitioner (GP) service
Cost ¥55,000 Over
¥50,000 		Approx.
¥100,000

Service Content

01
Doctor's examination Nurse's support
Our staff includes English-speaking doctors.
02
Medical Interpretation
Medical interpretation is available in 22 languages.
English / Chinese / Korean / Spanish / Portuguese / Vietnamese / Myanmar / Thai / Tagalog / Nepali / Indonesian / Malay / Urdu / Russian / French / German / Italian / Khmer / Mongolian / Sinhalese / Hindi / Bengali
03
Prescription of medicines
Nearby Pharmacies: Same-day pickup available.
*Medical certificates and prescriptions will be issued if a doctor deems them necessary. Medication costs are not included.
04
Insurance application documents issuance
（Insurance Claims,Change Flight,Sick Leave）
*We do not provide "Fit to Fly" certificates.
Keep your receipt for insurance.
See a doctor now

Frequently Asked
Telehealth Questions

The basic fee is ￥55,000 JPY per use. This fee includes the system usage fee, doctor's consultation fee, nurse's support fee, multilingual interpretation fee, and the cost of issuing prescriptions and medical certificates.
"We accept all major credit cards and various mobile wallets. Credit/Debit Cards: Visa, Mastercard, JCB, American Express, Diners Club, Discover, and UnionPay.

Mobile Wallets: Apple Pay, Google Pay, Alipay, and WeChat Pay."
"To ensure a smooth session, please have the following ready: Your Passport
A Smartphone or PC "
"For your privacy and clear communication, we require: A Private Room: Please stay in your hotel room or a quiet, private space.

Stable Wi-Fi: A stable internet connection is essential for a clear video consultation."
"An itemized medical bill required for an insurance claim will be issued after the consultation.
While overseas travel insurance may cover medical treatment and medication costs, we ask that you please contact your insurance provider directly for inquiries."
The service fee for "HOTEL de DOCTOR 24" does not include the cost of medication.
Customers are required to pay for their prescriptions at the pharmacy themselves.
Medical interpretation is available in 22 languages. English / Chinese / Korean / Spanish / Portuguese / Vietnamese / Myanmar / Thai / Tagalog / Nepali / Indonesian / Malay / Urdu / Russian / French / German / Italian / Khmer / Mongolian / Sinhalese / Hindi / Bengali
The service is available for those aged 6 and older.
If you cancel the service after payment for reasons of your own, a cancellation fee equivalent to the full usage fee will be charged.
Keep your receipt for insurance.
See a doctor now

NEWS

Keep your receipt for insurance.
See a doctor now
We provide all the necessary documents for your overseas travel insurance claim.