Burning or pain
A sharp, hot, or painful feeling when you urinate.
Burning, urgency, or frequent urination can make sightseeing impossible. In Japan, antibiotics require a doctor's prescription. Start with a private online consultation from your hotel room.
These symptoms do not confirm a diagnosis, but they are good reasons to speak with a doctor quickly, especially when you are away from home.
A sharp, hot, or painful feeling when you urinate.
Feeling like you need the bathroom again and again, even with little urine.
Urine that looks unusual, smells strange, or appears dark.
Pain, pressure, tiredness, or mild fever with urinary symptoms.
These may be signs of a kidney infection or another urgent condition. Seek immediate in-person care, or call 119 for an ambulance in Japan.
If your symptoms are caused by a bacterial urinary tract infection, treatment often requires prescription antibiotics. A pharmacy cannot sell antibiotics without a doctor's prescription in Japan.
HOTEL de DOCTOR 24 lets you explain symptoms privately by video, with medical interpretation available, so a doctor can assess what care is appropriate.
Designed for travelers who need medical help without searching for a clinic, waiting in a lobby, or navigating Japanese medical terms alone.
Complete payment to secure an available doctor through the online service.
Share your symptoms, travel details, and basic medical information on your phone.
Speak privately with medical interpretation support in a quiet room.
If needed, receive guidance for prescription pickup at a nearby pharmacy.
Available in 22 languages, including English, Chinese, Korean, Spanish, and French.
Prescription issuance and nearby pharmacy support when medically appropriate.
Itemized documents can support travel insurance claims after the visit.
Have your passport ready for identity confirmation.
Use a device with camera, microphone, and stable Wi-Fi.
Your hotel room is ideal for a calm, confidential consultation.
Keep receipts and check coverage terms with your provider.
When symptoms are intimate or stressful, simple answers help you act sooner.
No. Antibiotics are regulated in Japan and require a prescription from a licensed doctor.
A doctor can assess your symptoms online and may issue a prescription if they determine it is medically necessary.
No. Medical interpretation is available in 22 languages, including English, Chinese, Korean, Spanish, Portuguese, German, Italian, Russian, French, and more.
If you have fever, chills, nausea, vomiting, or pain in your back or side, seek urgent in-person care or call 119 in Japan.
Book a private online consultation with HOTEL de DOCTOR 24, speak with support in your language, and get clear next steps from your hotel room.
Book an online consultation