How to Use "HOTEL de DOCTOR 24": A Step-by-Step Guide for Tourists
You are in Japan, and you're feeling unwell. You don't want to navigate the complex local healthcare system, deal with language barriers, or leave your comfortable hotel room. This is exactly why HOTEL de DOCTOR 24 exists.
This service provides 24/7 online medical consultations with multilingual support, specifically designed for international travelers. But how exactly does it work? Here is a simple, step-by-step guide to using the service to get the care you need.
Before You Start: What You Need
Before booking, ensure you have the following ready:
- Passport: Required for identification.
- Device: A smartphone, tablet, or PC with a camera and microphone.
- Internet: A stable connection (Wi-Fi is recommended).
- Zoom App: The consultation will take place via Zoom, so please download it in advance.
- Credit Card or Mobile Wallet: For payment.
Step-by-Step User Guide
Step 1: Make an Online Doctor Appointment
Go to the official website (https://www.hoteldedoctor24.com) and click on "Find a treatment." Select your preferred language and follow the prompts to book your consultation. The service allows you to make an Online Doctor Appointment 24 hours a day, 365 days a year, with appointments available in as little as 30 minutes.
Step 2: Payment
The fee is 55,000 JPY per use. This includes the consultation, interpretation, and issuance of prescriptions or medical certificates. Payment is accepted via major credit cards (Visa, Mastercard, Amex, JCB, etc.) or mobile wallets (Apple Pay, Google Pay, Alipay, WeChatPay).
Step 3: Complete the Medical Interview
After booking, you will be asked to fill out a web-based medical questionnaire. Enter your personal information and describe your symptoms (e.g., fever, cough, stomach pain, rash). This helps the doctor prepare for your examination.
Step 4: Prepare for the Video Call
Ensure you are in a private, quiet room in your accommodation. Open the Zoom app on your device and wait for the scheduled time. You will receive a link to join the consultation.
Step 5: The Doctor's Examination
The consultation will begin via video call. A doctor will examine you, and a professional medical interpreter (available in 22 languages) will assist with communication. You can explain your symptoms in your native language without worry.
Step 6: Receive Prescription & Medication
If the doctor issues a prescription, you will receive it digitally or it will be sent to a pharmacy. You can then go to a nearby pharmacy to pick up your medication. (Note: The cost of the medication itself is not included in the consultation fee and must be paid at the pharmacy).
Why Choose This Service?
- No Waiting Rooms: See a doctor from the safety and comfort of your bed.
- No Language Barrier: Professional interpretation in English, Chinese, Spanish, and many more.
- Insurance Support: They can issue the necessary invoices and medical certificates for you to claim expenses from your overseas travel insurance.
Ready to get medical help?
Visit HOTEL de DOCTOR 24 to make your Online Doctor Appointment now.
Bookmark this page so you are always prepared during your trip!
Disclaimer: This service is for non-emergency medical consultations. The minimum age for eligibility is 6 years old. If you have a life-threatening emergency, please call 119 immediately.
